Fantastic Service, October 2013

I never post anything on the Internet but please feel free to use my comments without identifying me by my last name.  I couldn’t let the opportunity go by to let you know that the service I received was fantastic.  From beginning to end, everything was handled in a timely and conscientious way.  My move was especially difficult because it was an urgent move due to water and black mold.  It was also made difficult by the volume of boxes I had and because some of the boxes from a previous move were damaged and had to be repackaged.  We encountered soggy carpeting and moldy walls; some areas of water damaged furniture; and bugs.  Throughout, nothing fazed the team and they even noticed when a couple of furniture legs needed to be tightened which they took care of.  After securing and protecting all of my furniture, they put everything back together perfectly and assisted with placing everything where it needed to go.  When I ran out of time and energy to finish packing clothing, food, and cleaning items, they stepped in and took care of it.  For two days, I saw these three men work their hearts out.  I gave them $70 each which is all the cash I had on hand, but they were worth more.

The team also were helpful when they discarded any number of boxes that I was able to unpack as they brought things into my new residence.  As you know, they also discarded the damaged bookcases, thereby saving me additional time and money.

I have already recommended your company to several people and when I get back to work next week, I will continue to mention the excellent service I received.  I hope to use your company some years down the road when I return to Florida.  At that time, I will be much better prepared for my move and I will be moving into a home of my own.  In the meantime, I couldn’t have asked for better support under very trying circumstances.  The concern and help I received took away some of the stress of moving – I didn’t feel like I was all alone with an insurmountable task.

K.R., Herndon, Virgnia